Returns and Refunds Policy

Last Updated: 2026

Welcome to FruitLipBalm.com. Customer satisfaction is important to us, and we aim to provide high-quality fruit-flavoured lip balm products and reliable customer service.

This Returns and Refunds Policy explains how returns, cancellations and refunds are handled for purchases made through our online store.

Customer Satisfaction

We work hard to ensure every Fruit Lip Balm product arrives in excellent condition and matches the product description displayed on our website.

Returns Eligibility

Customers may be eligible for a return or refund where:

• The product arrives damaged
• The incorrect product is received
• The product is faulty
• The item is not as described

For hygiene and safety reasons, opened or used lip balm products may not be eligible for return unless faulty.

Return Requests

To request a return or refund, please contact our support team within a reasonable timeframe after receiving your order.

Email: support@menandladiesshop.co.uk

Please include:

• Your order number
• Product details
• The reason for your return request
• Photos if the product is damaged

Refund Processing

Approved refunds will be processed back to the original payment method used during checkout.

Refund processing times may vary depending on your bank or payment provider.

Shipping Costs

Shipping costs may not be refundable unless the return relates to a damaged, faulty or incorrect item.

UK Consumer Rights

Nothing in this Returns and Refunds Policy affects your statutory rights under UK consumer protection laws.

Need Help?

If you have questions regarding returns, refunds or your order, please contact our customer support team.

You can also review our Terms and Conditions, Privacy Policy and Contact Page.